The Doctor Will Zoom You Now was a rapid, qualitative research study designed to understand the patient experience of remote and virtual consultations. The report makes recommendations for both patients and healthcare professionals for getting the most out of a remote healthcare experience.
Remote consultations and the use of technology offer some great opportunities to make significant improvements to general practice, hospital outpatient and community appointments, but making the most of this opportunity means understanding the patient experience. The project was led in partnership with Traverse, National Voices and Healthwatch England.
The report concludes that the key to a successful shift to remote consultations is understanding which approach is the right one based on individual need and circumstance.
A blended offer, including text, phone, video, email and in-person would provide the best solution.
See the full report for the top tips and recommendations.