This long read from the Kings Fund looks at practical suggestions for addressing digital exclusion. The recommendations are grouped under three headings:
- fixing the fundamentals
- structuring services around people’s needs and preferences
- improving the quality and consistency of services.
The article considers a range of issues, including how to provide devices, the best ways to provide data, building digital skills and working with communities to develop more inclusive services. It is must-read for anyone involved in MSK digital projects.