A new report from National Voices What matters to people for health and care, during COVID-19 and beyond is based on the work throughout the first phase of the pandemic to capture the experiences of people with ongoing health and care needs, through OurCOVIDVoices. The report makes a series of recommendations for those designing services and those delivering services which will be very relevant to MSK services, as well as suggestions for what system leaders can do.
Derived from people’s experiences, the report creates “I statements” such as ‘I am listened to’ and ‘what I say is acted on’, ‘I am supported to understand risks and uncertainties in my life.’ The recommendations are how these “I statements” can be operationalised.
This film is a short introduction to the project and the full report and a range of resources can be found on the National Voices website.