Implementing the National Quality Standard and Beyond

Thursday 8th March 2012, London


The draft NICE quality standard: Patient Experience in Adult NHS Services has been published and is in consultation.  It focuses on generic patient experiences and is relevant for all people using adult NHS services.

Chaired by Sophie Staniszewska Chair Guideline Development Group The NICE Quality Standard for Patient Experience in Adult Services, this conference provides an important update on patient experience with a focus on the new NICE quality standard including how it was developed and how progress will be monitored. 

Download here.

Following an opening presentation from Dianne Kennard Head of Patient Engagement and Experience Department of Health who will discuss implementing the white paper vision which focuses on patient experience as a key arbiter of all NHS services, delegates will then hear from experienced speakers on:

  • Measuring the patient experience from a patient perspective
  • Developing a patient experience dashboard
  • Looking at what needs to change and how implementation can be monitored at a clinical practice, ward, directorate and organisational level: A Panel Discussion 
  • Real time patient experience, feedback and action
  • Understanding and improving patient experienced with PROMS


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